Think of AgentExchange as your personal AI storefront inside Salesforce—no heavy coding required. It’s a place where you can browse a library of intelligent assistants, tweak their settings to fit your unique needs, and launch them straight into your workflows.
From sorting support tickets to automating follow‑ups, these ready‑made AI agents free you up to tackle the work that really matters. Ready to give your day a boost? Let’s explore how AgentExchange makes it happen.
What is AgentExchange?
Think of it as a special version of the popular Salesforce AppExchange, but it focuses on artificial intelligence.
AgentExchange is Salesforce’s marketplace where developers, partners, and the Agentblazer community build, share, and monetize AI components to power the $6 trillion digital labor market.
Launched in 2025, it features 200+ partners like Google Cloud, DocuSign, and Box. It offers pre-built AI tools—actions, topics, and templates—that businesses deploy instantly via Salesforce’s agent-building tools or the marketplace. Developers earn revenue by selling their AI solutions, while enterprises accelerate automation for customer service, sales, and data management.
How Does AgentExchange Work?
AgentExchange is to be simple and accessible for everyone—whether you’re new to Salesforce or an experienced developer. Here’s a quick look at its main features:
- A Variety of AI Agents: Find agents that can handle everything from customer support to data processing.
- Easy Salesforce Integration: Add AI features to your existing Salesforce tools like Flows, Apex, and APIs.
- Customizable Tools: Modify the AI agents to fit your specific business needs. Adjust settings and actions to perfectly match your workflow.
Key Features of AgentExchange and Agentforce
Salesforce’s latest updates introduce four key AI components that help users build smarter, more tailored experiences:
- Actions – Let AI agents interact with Apex, Flows, APIs, and prompts to carry out industry-specific tasks.
- Prompt Templates – Use ready-made prompts to guide AI interactions in a way that aligns with business goals.
- Topics – Group related actions and guidelines into clear categories to keep AI responses relevant.
- Agent Templates – Combine topics and actions into ready-to-use packages, including metadata, to support complex workflows.
Salesforce has also added new Slack integrations. AI agents can now handle tasks like updating CRM cases, managing Slack channels, or cancelling orders, making communicating and automating within Slack easier.
What is the difference between AppExchange and AgentExchange?
Salesforce offers two different marketplaces that add extra functionality to its platform, each serving a unique group of users.
How to Choose AgentForce Apps for Salesforce?
Picking the right AgentForce apps from Salesforce’s AgentExchange can improve how your team works, interacts with customers, and scales. With options ranging from AI tools to workflow automation, here’s how to decide:
- Direct Salesforce Integration: The best apps work within Salesforce with no extra login and manual data transfers. This way, your team can continue working in an environment they already know.
- Effective AI Performance: High-quality apps use machine learning to handle repetitive tasks, predict customer needs, and offer insights. Look for tools with a strong track record of improving efficiency.
- Positive User Reviews: User feedback shows how well an app works in real-life settings. High ratings usually mean that the app helps reduce manual work and improves customer responses.
- Adaptability: Every business operates differently. Choose apps that allow you to adjust workflows and modify AI functions to match your company’s specific methods.
- Clear Security Practices: Apps handling sensitive data must meet Salesforce’s security standards, including encryption and access controls. For regulated industries (e.g., healthcare), confirm compliance with rules like HIPAA upfront.
Start Here
Identify your biggest pain points—automating service requests, speeding up sales, or analyzing data. Match them to apps that work natively in Salesforce, offer practical AI, and have positive reviews.
Prioritize adaptable, secure options to avoid future headaches.
